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You Do You by Daphne McDonagh

Daphne McDonagh shares her life experiences with you and hopes you may find that one nugget in her story to assist you on your journey. For everyone that has struggled through life and felt they could not be themselves.

Yes, tragic and horrible things happen, but you do not need to stay stuck in the lower vibrating energy.
The choice is yours about what comes next.

It is time for all of us to shift our energy to one of compassion vs. competition.
May this inspire you to follow your heart and do what brings you joy.

Then There Were … Two Murders? by P.C. James

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Then There Were … Two Murders? by P.C. James

‘Then There Were … Two Murders?’ is the second book in the Miss Riddell Cozy Mystery series. It follows directly after ‘In the Beginning, There was a Murder’ where, at the end, Miss Riddell receives a letter asking for her help.

The letter is from an elderly widow living out in the English countryside. It’s winter 1953/54 and England is still suffering from the after-effects of WW2 and the costs of the ongoing Korean War. Miss Riddell goes to meet the woman, arrives at her house only to find her dead, suicide apparently.

She tells the police why she was invited by the woman — the woman thought her friend had been murdered months before. However, the police and coroner rule this death to be suicide and dismiss the idea the earlier old woman’s death was anything but natural causes.

Miss Riddell sets out to prove them wrong with her friend Poppy and the old lady’s dog, Jem. Unfortunately, like the police, Miss Riddell can find no conclusive evidence and her supporters give up. Her only hope in the end is to put herself in harm’s way and hope the murderer takes the bait.

In the Beginning, There Was a Murder: An Amateur Female Sleuth Historical Cozy Mystery by P.C. James

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In the Beginning, There Was a Murder: An Amateur Female Sleuth Historical Cozy Mystery by P.C. James

When her best friend is murdered, Pauline Riddell finds she must take the law into her own hands if she is to see justice done.

It’s northern England, 1953, rationing is still in place and the Cold War is heating up. Her fiancé is out in Korea, where thankfully that war is winding down, and she’s just setting out in adult life working at a local armament factory. She’s hard-up, everyone is, but Pauline can see better times ahead, a home, a family, a responsible job, and she’s preparing for that future. Then her friend, Marjorie, is stabbed to death.

At first, Pauline is only concerned with helping the police. She’s intelligent and resourceful but also inexperienced, just out of school and still believing the world runs in trustworthy ways.

Then she finds the police think they’ve caught her friend’s killer and they’re winding down the investigation. Pauline now realizes this is a world where you can’t always leave things to others, you have to get involved yourself. But, as she investigates and puts pressure on the police for more action, she finds the killer wants her out of the way and the police have come to suspect she killed her friend. Can she catch the killer before she either faces the same fate as Marjorie or is hanged for killing her?

Astra The Lonely Airplane by Julie Whitney

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Astra The Lonely Airplane by Julie Whitney

Astra is a sleek, beautiful, shiny Gulfstream (G100) airplane with a fun and playful personality, who finds herself all alone in her hangar with an uncertain fate, as she learns she will be sold. She is missing the fresh air and exercise, and wondering if she will even remember how to fly, after being flown by her sole caretaker and constant companion named Captain Dan for 12 years. She becomes sad and lonely as she sits rusting in her hangar. Captain Dan comes to check on her and start up her engines once in a while, but she will not be able to fly until she has a new owner. Finally, a series of not too friendly and quirky potential owners take her for a test flight, and she discourages each one of them from buying her in a humorous and playful way, as only a plane can. Eventually the right owner comes along, and he is the perfect match for both her and her long-time partner Captain Dan. They fly cross country to California, to their new home, and Astra is tired a bit lagged, so Captain Dan parks her safely in her new hangar for the night, and assures her everything will be alright. Stay tuned for Book Two.

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

No one likes complaints, especially from customers. What if we look at these complaints differently though, by seeing them as opportunities instead of problems? When customers raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere. It’s also a chance to learn what areas in your business may be problematic and need fixing.

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

◆ The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
◆ How to handle customer complaints seamlessly to ensure no cases get dropped.
◆ Why customer escalations can actually be a boon to your company.
◆ How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.

And much, much more!

No matter how big or small your company is, having a customer escalations management system in place is essential. Following Nikolaos Zormpas’ Golden Recipe will prepare your organization to manage customer complaints and escalations for all types of situations, while ensuring customer satisfaction and retention.

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now!

The Angelic Realm by Dennis Macy

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The Angelic Realm by Dennis Macy

“If you’re looking for direction, inspiration or even comfort, read this book!” (Amazon review)
Become inspired as I take you into the angelic realm with my visits, spiritual encounters, along with the messages and the signs that are being revealed to me to deliver to others. It will provide you with a sense of hope and healing of one’s heart, mind, and soul. Engulf yourself into a peaceful, uplifting and mystifying read! “Spellbinding!” (Amazon review)
One of Amazon’s #1 Best Selling eBooks in Angels.

.99 on Amazon (6/8/2022 to 6/15/2022)

You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

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You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

Have you recently been appointed to your first leadership role or are you in a position mentoring developing leaders? Are you an aspiring exceptional millennial leader who wants to change the status quo and build a different future for other millennials?

In either case, this book is for you!

Your first leadership role is an exciting step, but can simultaneously be a daunting endeavour filled with anxiety. You have most likely excelled in your previous role, but quickly discover leadership is a whole new ball game!

Successful leadership is less about the knowledge and skills you have acquired in your specific domain, and much more about relating well with others, navigating complex interpersonal situations, and bringing out the best in your team.

In his ground-breaking new book, You’re A Leader, Now What?, Mick Spiers equips readers with practical leadership skills never taught in school and rarely developed in early careers. If you are looking to become a leader people naturally gravitate towards that inspires purpose-driven action in your teams, Spiers lays out a compelling blueprint to follow!

In this book, you will find:

• How to challenge the status quo of leadership;

• How to inspire people into action because they want to do it, not because they were told to;

• Ways to increase your emotional intelligence;

• How to draw the best out of people;

• Tips on becoming the leader of millennials;

• How to lead with purpose and meaning;

• Tips on practicing daily self-reflection

Being a leader is about inspiring people into action; it is not the same as being the boss or being a manager who tells people what to do

This book is designed for the next generation of leaders. The target audience are people that have been exceptional individual contributors and have recently transitioned into their very first leadership role. They have been successful and standouts in their chosen domain but have found the transition to leadership to be far more difficult than they ever expected. They soon discover that human beings are far more complex than they had ever considered.

Success in their chosen domain usually came from mastering knowledge and skills in that field. Success as a leader requires mastering how they interact with and relate to other people.

What is stopping you from reaching your career goals now and standing out from the crowd?

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

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Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

Are you ready for AMAZING Customer Service & Experience?
What about EXCEPTIONAL Service Delivery?
Do you want to see your customers returning back Again & Again?

If so, then this is the book for you!!!

You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.

In Customer Escalations Management: The Golden Recipe, you will discover:

And much, much more!

If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!

That’s How It Was by Hazel Pacheco

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That’s How It Was by Hazel Pacheco

Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy’s perspective, Randy Ray’s letters prove to be captured moments in time just waiting to be discovered by his daughters thirty-seven years later. These treasured memories allow his daughters to get to know the boy who became their father.

SMART Objective Setting for Managers by Irial O'Farrell

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SMART Objective Setting for Managers by Irial O'Farrell

Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you.

Written by a manager for a manager, this book makes sense of the objective setting process and how it links to both job descriptions and business objectives. It also deconstructs the SMART framework and how to use it effectively with another person.

Along with all that, you’ll understand the different types of objectives, determining objective drivers, and get an insight into both the employee’s and the manager’s mindsets. To finish off, you’ll be guided through both the preparing for and conducting an objective setting meeting.

You Do You by Daphne McDonagh

Then There Were … Two Murders? by P.C. James

In the Beginning, There Was a Murder: An Amateur Female Sleuth Historical Cozy Mystery by P.C. James

Astra The Lonely Airplane by Julie Whitney

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

The Angelic Realm by Dennis Macy

You’re A Leader Now What?: The proven path to high performance leadership by Mick Spiers

Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas

That’s How It Was by Hazel Pacheco

SMART Objective Setting for Managers by Irial O'Farrell

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