Customer Escalations Management: The Golden Recipe by Nikolaos Zormpas Are you ready for AMAZING Customer Service & Experience? What about EXCEPTIONAL Service Delivery? Do you want to see your customers returning back Again & Again? If so, then this is the...
That's How It Was by Hazel Pacheco Best described as slyly funny and heart-warming, That’s How It Was: Operation Finders Keepers is uniquely written in letter format. Written from a ten-year-old boy's perspective, Randy Ray’s letters prove to be captured moments in...
SMART Objective Setting for Managers by Irial O'Farrell Looking to make sense of objective setting, strategic goals, employee development, team competency and SMART? Then SMART Objective Setting for Managers is the book for you. Written by a manager for a...
Intoxicated by Jeana E Mann A handsome bartender with a bad reputation pursues an uptight accountant with a broken heart. There is only one reason Jack Jameson takes girls into the back of his bar, and everyone knows it. On this night, Ally wants to be that girl. Will...
Walk the Plank by Marilyn Barr Branko learns he will be sold into slavery when they dock in Charles Town, so he doesn’t hesitate to jump ship onto a neighboring sloop in the harbor. This boat will weigh anchor with him at the helm–once he decides what to do with the...
Almost Destroyed by Lakisha Johnson Ava Gentry met Andre, thirteen years ago, when he was the officer who responded the night she was attacked. Years later, he's still treating her like that scared and broken girl with no self-esteem in need of saving. Every chance he...
Under an Azure Sky by Wil Chan They call me…Hero…Mercenary…Dragon Slayer. But that wasn’t always the case. There was a time when I thought that dragons were beautiful... During my childhood, I believed that I was friends with a dragon, except the dragon never knew of...
Dreamcatcher by Marilyn Barr When tattoo artist, Gretchen O’Malley steps into the world of spiritual healing to banish the nightmare which haunts her, she crosses time and space to search for inner peace. When a spiritual journey with an eccentric Shamanic...
Destined ~ A Time Travel Anthology by Denise Mullinex Discover a gripping collection of time traveler romance stories... With period-perfect details, dashing heroes, and settings ranging from 1950s New York to war-torn 387 BC Ireland, this page-turning anthology will...
Angels Always Near: A Poetry Collection by Denise Mullinex The Angels Always Near poetry collection offers an experimental take on the timeless emotions of adolescence, capturing moments of imagination and being while exploring the universal theme of love through...